Return & Refund Policy

Thank you for shopping with us.

30-Day Returns

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your jewelry must be:

• Unworn and unused

• In its original packaging

• With all tags attached

• Accompanied by proof of purchase

To start a return, contact us at azztlanco@gmail.com.

If your return is approved, we will provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.

Returns should be sent to:
8 10th Street, Unit 1111, San Francisco CA 94103, United States

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Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue.

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Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Worn jewelry

• Earrings (including studs, hoops, and body jewelry)

• Custom or personalized pieces

• Sale items

• Gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

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Exchanges

To exchange an item, please return the original piece (if eligible) and place a new order once your return is approved.

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European Union – 14 Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Items must be unworn, unused, in original packaging, with tags attached, and accompanied by proof of purchase.

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Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at azztlanco@gmail.com